Garmin has recently informed Roadpost of a firmware update required for the inReach Original devices (hardware version 1.0 and 1.5) to correct a time and date issue that has affected some devices. To resolve this issue, a device sync will be required. 

Please click on this link to access the firmware update instructions.

Garmin has informed Roadpost of an upgrade that was performed to their internal firewall that protects the inReach infrastructure. As a result of the update, you may experience one or more of the following errors when syncing your inReach device:

• "Connection Closed"
• "Server Time Out"
• "The underlying connection has closed"
• "Unable to contact server"

To resolve this issue, please follow the steps outlined in this article: https://support-inreach.roadpost.ca/kb/articles/277

If you have been able to use the sync software successfully, please disregard this message.

We apologize for the inconvenience.

Roadpost Customer Care Team

Iridium will be performing systems maintenance on May 15th from 1 PM EDT (10 AM PDT) until 11 PM EDT (8 PM PDT). During this time new Iridium postpaid and prepaid activations will not be processed. Iridium prepaid recharges will not be processed during this time as well.

We want to advise you of some changes and how they affect you as an inReach subscriber.

Our name is changing

You may know that Garmin acquired DeLorme and the inReach product line in 2016. As the Canadian master distributor for inReach, Roadpost has been doing business under the name inReach Canada since 2011. With the acquisition, our master agreement is ending and Garmin will assume responsibility for future consumer retail sales. We expect this change to take place on September 20, 2017.

As part of that transition we are retiring the inReach Canada name; however, we’ll continue to support our entire community of inReach users just as before and with Garmin’s full backing, except now under the Roadpost banner.

How do these changes affect me?

Your inReach services and support will not be affected by this change. Whether active, suspended or deactivated, as a current or past subscriber nothing will change other than you’ll see the inReach Canada name and logo replaced with Roadpost. 

• You can still expect the same standard of service and access that you have always enjoyed, but when we answer your email or call it will be as Roadpost.
• If you need 24/7 technical support, customer care or invoicing support you can count on us as always.
• If you need to make changes to your account, add a device, change plans, suspend or reactivate an inReach device, simply log in to your account as usual.
• When you visit the inReach Canada website or Facebook page in the future, you’ll see the Roadpost logo but you’ll still find the same helpful people and info. 

It’s a pleasure to have you as a member of our large inReach community in Canada. Rest assured that we remain just as committed to maintaining your complete satisfaction, as we have been over our 25-year history!

Should you have any questions or require further information, please do not hesitate to contact us via email: inreachcare@roadpost.com

All the best,

The inReach Customer Care Team at Roadpost

FAQs:

Will there be any changes to current pricing?

As an existing or past subscriber, you can continue to take advantage of our affordable Standard Consumer Plans, and all the flexibility you currently enjoy with being able to change, cancel or suspend your service.

Can I add additional devices to my existing account?

Yes, if you need to activate another inReach on your current account just visit inreach.garmin.com and activate online as usual. Check out our knowledgebase article for info on how to add a device.

If I have a friend that’s new to inReach, can they sign up with Roadpost?

Anyone creating a new consumer account will automatically be directed to Garmin for activation and support. However, if they had an inReach account at any time prior to the transition, they can continue to enjoy Roadpost support and monthly plans when logging in with their same email address.

If I had an active device with inReach Canada in the past, can I reactivate with you in the future?

Yes! If you are a past subscriber, you will still be able to take advantage of the same great rate plans and service simply by logging into your existing account. Note that you may need to update your credit card information.

How does this affect me if I use inReach for business?

Anyone using inReach for business with an inReah Pro plan will continue to be able to create new enterprise/government accounts with Roadpost after the transition. Under the terms of a new agreement with Garmin, Roadpost Inc. will distribute and support the inReach Enterprise solution, and support inReach devices activated on our proprietary GeoPro Lone Worker Solution platform (geoprosolutions.com).

What will happen to the inReach for business product line?

Roadpost will offer the full suite of inReach Enterprise services on behalf of Garmin, as well as continue to service and support inReach devices activated on Roadpost’s proprietary GeoPro Lone Worker Safety Solutions platform. To learn more about using inReach for communication, safety or location awareness in a business or government organization, please call 1.888.949.9924, email corporatecare@roadpost.com or visit our websites: 

• Learn more about the inReach Enterprise web app and subscription pricing
• Learn more about the GeoPro work alone solution and web application

Iridium has informed inReach Canada this morning of a scheduled provisioning outage that will occur during the time frame below:
 

The following services will be affected:

• Device activations, suspensions, and deactivations 

The following services will be unaffected:

• Email messaging
• SMS messaging
• Tracking
• SOS

UPDATE: The activation issue has been resolved. The activation backlog will be completed today. 

Iridium is experiencing an unscheduled outage with their provisioning systems. New activations, rate plan changes, and suspensions will be delayed until the outage has been resolved. For activations and rate plan changes no action is required the changes will be automatically processed. For suspensions, please try again later today.

This post will be updated when the issue has been resolved.

WEATHER FORECASTS!

This feature will be available in May 2016

Get weather forecasts sent directly to your inReach or Earthmate App

inReach forecasts deliver weather details directly to your inReach, giving you the information you need to make educated decisions and stay safe on your adventure. Request weather forecasts for your current location, for a specific waypoint, or by manually entering coordinates. All forecasts are based on OCENS weather data.

Basic:

The Basic forecast includes temperature, precipitation, wind speed and direction, and atmospheric pressure details for three days in six-hour intervals. Each forecast counts as one text message against your data plan.

Consumer Plans - Each Basic forecast counts as one text message against your plan allotment.

Enterprise Plans- Each Basic forecast counts as 70 bytes against your data plan.

Premium:

The Premium forecast includes temperature, precipitation, wind speed and direction, and atmospheric pressure details for seven days. The first 24 hours include one-hour forecasts, the second 24 hours include three-hour forecasts, the third 24 hours include six-hour forecasts, and the remaining four days include 12-hour forecasts. Additional charges apply, see cost details below. One-hour intervals not available outside of North America.

Consumer & Enterprise Plans - Each Premium forecast costs $1.29 per request

Basic Marine & Premium Marine:

In addition to the details of the Basic or Premium forecast, the Marine feature also includes wave height, current, and visibility details. Additional charges apply, see cost details below.

Consumer & Enterprise Plans - Each Marine forecast costs an additional $0.70 per request

UPDATE: This issue has been resolved.

Service Impact: inReach inbound SMS replies

Begin Date:     September 29, 2015
 
End Date:        September 30, 2015 (RESOVLED)

On September 29th DeLorme informed inReach Canada of a delay in SMS reply messaging. This means that any reply from a message recipient cell phone may encounter a delay. Outbound SMS messages from the inReach device are not affected.

Email, tracking, and SOS are unaffected by this issue.

We thank you for your patience in this matter.

Sincerely,

inReach Canada Support

***Iridium maintenance outage December 3rd will impact certain inReach services***

Iridium is planning an outage to perform system maintenance:

• Starts: Wednesday, Dec 3rd at 5 pm Eastern (2 pm Pacific).
• Ends: Wednesday, Dec 3rd at 6 pm Eastern (3 pm Pacific).

Please be assured, this outage will not impact your ability to track, send SOS or send/receive messages using your inReach device.  However, during this brief outage, customers will be unable to: activate, deactivate, change or suspend rate plans. If you anticipate the need to make rate plan changes, we urge you to plan accordingly and complete these changes before or after the maintenance outage.

Once again, all inReach messaging, tracking, and SOS features will operate normally and are unaffected by this outage.

Should you have any questions or concerns, please email us at: inreachcare@roadpost.com

***Iridium maintenance outage Nov 7-8^th will impact certain inReach services***

Iridium is planning an outage to perform system maintenance:

• Starts: Friday, Nov 7^th at 10:00 am Eastern (7:00 am Pacific)
• Ends: Saturday, Nov 8^th at 10:00 am Eastern (7:00 am Pacific). 

Please be assured, this outage will not impact your ability to track, send SOS or send/receive messages using your inReach device.  However, during this brief outage, customers will be unable to: activate, deactivate, change or suspend rate plans. If you anticipate the need to make rate plan changes, we urge you to plan accordingly and complete these changes before or after the maintenance outage.

Once again, all inReach messaging, tracking, and SOS features will operate normally and are unaffected by this outage.

Should you have any questions or concerns, please email us at: inreachcare@roadpost.com

On Tuesday, November 4th, from approximately 5 PM EST (2 PM PST) to 7 PM EST (4 PM PST), the Iridium satellite network will be updating its systems. During this period, device activations, airtime plan changes, including suspensions or re-activations, will be placed in a queue until the maintenance is complete. Once the maintenance period ends, all account changes in the queue will be completed. We apologize for any inconvenience.

Please note: Devices that are currently active will operate normally. Message, tracking, and SOS are unaffected. Access to explore.delorme.com and enterprise.delorme.com will be unaffected as well.

inReach Canada Service Notice

Some inReach Canada users have reported problems with inbound SMS (text messaging). The issue has been reported to DeLorme engineers. We advise that all users switch to communicating via email and MapShare. Instructions for setting up MapShare can be found here: http://support.inreachcanada.com/kb/articles/47-enabling-mapshare-in-the-explore-portal

We will notify you when the issue has been corrected. 

We apologize for the inconvenience. 

Please download and install the latest version of the inReach sync app, which includes a very important bug fix.

Dear inReach Customer,

We just released a new version of the inReach sync application for Mac OS X users, which includes a critical fix for a bug contained in the previous version that caused the auto-update feature to malfunction. So in order for your sync app to continue to perform optimally with your inReach, please download and install the new version as soon as possible. We sincerely apologize for the inconvenience of having to perform a manual update, but doing so will ensure that your sync app will continue to auto update in the future.

There is no need to uninstall the previous version. Click here to download the new installer. Once downloaded, run that installer and it will step you through updating to the new version. When you run inReach Sync for the first time, after logging in, you can verify you have the correct version by selecting About in the menu. The version number should be 1.2.2.8094. 

We are continuously looking to enhance the inReach experience and improve the performance of the device with updates. So it is always a good idea to visit your Explore account regularly to check for firmware upgrades as a part of your trip preparation routine. Once you have the new version of the sync app installed, you can update your inReach now by connecting it to your computer and clicking here to login to perform a full sync.

If you have any questions or problems regarding syncing, please email our Technical Support Team at inreachtech@roadpost.com or call us at 1-800-337-3155 (416-253-4962 outside of Canada).

Sincerely,

The inReach Canada Team

Welcome to our new and improved Support Center.  Our Support Center will easily assist you in finding relevant information on the most commonly asked questions and difficulties experienced with our products and services.

We are actively adding new content daily.  If you can't find what you're looking for in our Knowledge Base feel free to use the Contact Us tab or try our new Live Chat!

Please make yourself at home and take the time to become familiar with our Support Center.

Best Regards,

The inReach Canada Team