Follow the instructions below for assistance on how to create a new user in the Explore portal.
Solution: Create a new user
1. To create a new user, navigate to the Account tab.
2. Select the Users sub-tab.
3. Select the Create New button from the Users tab.
4. Fill out the New User form and click the Save button when finished.
5. The new user will now appear in your user list.
6. You can now proceed with editing the new user account to configure Contacts, Canned Messages and Preset Message. See the related article, Editing an Existing User in the Explore portal.