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Welcome to our inReach Support Center!

This is where you’ll find helpful answers to commonly asked questions, and the latest news.

We are actively adding new content all the time, so if you can’t find what you’re looking for, please feel free to Contact Us or use the Live Chat for immediate assistance.

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The inReach Support Team at Roadpost

News

Sep 2

Announcements

Iridium Provisioning Outage - September 2

Iridium has informed Roadpost of scheduled maintenance that will occur during the following time frame: Outage Start Date:September 2, 2020Outage Start Time:12:00 PM EDT (9:00 AM PDT)Outage End Date:September 2, 2020Outage End Time:6:00 PM EDT (3:00 PM PDT) During the above...

Nov 16

Announcements

inReach Original Firmware Update

Garmin has recently informed Roadpost of a firmware update required for the inReach Original devices (hardware version 1.0 and 1.5) to correct a time and date issue that has affected some devices. To resolve this issue, a device sync will be required.

Jul 23

Announcements

Important inReach Sync Client Update

Garmin has informed Roadpost of an upgrade that was performed to their internal firewall that protects the inReach infrastructure. As a result of the update, you may experience one or more of the following errors when syncing your inReach device:...

May 11

Announcements

Iridium Activation Systems Maintenance

Iridium will be performing systems maintenance on May 15th from 1 PM EDT (10 AM PDT) until 11 PM EDT (8 PM PDT). During this time new Iridium postpaid and prepaid activations will not be processed. Iridium prepaid recharges will not be processed during...

Sep 18

Announcements

inReach Canada is undergoing some important changes

We want to advise you of some changes and how they affect you as an inReach subscriber. Our name is changing You may know that Garmin acquired DeLorme and the inReach product line in 2016. As the Canadian master distributor for...

Jun 20

Announcements

inReach Canada Unscheduled SMS Outage - June 20, 2017 (RESOLVED)

**THIS ISSUE HAS BEEN RESOLVED** Garmin has informed inReach Canada of an unscheduled outage that is currently affecting the following services:SMS messagingThe following services are unaffected:Email messaginginReach-to-inReach messagingTrackingSOSinReach activations, suspensions, and deactivations We apologize for the inconvenience. inReach...

Feb 22

Announcements

inReach Activation Delay Feb 22

Iridium has informed inReach Canada this morning of a scheduled provisioning outage that will occur during the time frame below: Outage Start Date:February 22, 2017Outage Start Time:11 AM EST (8 AM PST)Outage End Date:February 22, 2017Outage End Time:2 PM EST (11...

Feb 9

Announcements

inReach Canada Unscheduled Outage - Feb 9

Update: Iridium has resolved this outage. The outage window was 12:13 PM EST (9:13 AM PST) until 1:30 PM EST (10:30 AM PST). Iridium has informed inReach Canada of an unscheduled outage that is currently affecting the following services:Email messagingSMS messaginginReach-to-inReach messagingSOSTrackingThe following...

Dec 31

Announcements

inReach Billing & Activation Systems Maintenance - December 31st

***IMPORTANT: INREACH CANADA SYSTEMS MAINTENANCE*** Garmin has informed inReach Canada of scheduled maintenance that will occur during the time frame below: Outage Start Date:December 31, 2016Outage Start Time:10 PM EST (7 PM PST)Outage End Date:January 1, 2017Outage End Time:5 PM...

Nov 28

Announcements

inReach Canada Scheduled Notification - November 30

***IMPORTANT: INREACH CANADA SYSTEMS MAINTENANCE*** Iridium has informed inReach Canada of scheduled maintenance that will occur during the time frame below: Outage Start Date:November 30, 2016Outage Start Time:12 PM EST (9 AM PST)Outage End Date:November 30, 2016Outage End Time:1 PM...

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Knowledgebase

Getting Started (10)
View all articles in Getting Started

Instructional Videos (3)
View all articles in Instructional Videos

inReach Devices (164)
View all articles in inReach Devices

Explore Web Portal [explore.delorme.com] (49)
View all articles in Explore Web Portal [explore.delorme.com]

Enterprise Web Portal [enterprise.delorme.com] (30)
View all articles in Enterprise Web Portal [enterprise.delorme.com]

Earthmate App (35)
View all articles in Earthmate App

Service/Account Management (8)
View all articles in Service/Account Management